EXPLORE THE BEST OF CHARLOTTESVILLE VIRGINIA - PLAN YOUR VISIT
Plan Your Stay at Keswick Hall
Frequently Asked Questions
Can I store my luggage if I arrive before check-in time or check out early?
You may store your luggage at the front desk if you arrive prior to 4pm check-in time.
Likewise, we can store your luggage following the 11am check out time for the rest of the afternoon.
Is smoking allowed in the hotel?
We are smoke free in all buildings and outdoor space, including pools and patios.
Can I send a package to the hotel ahead of my arrival date?
The hotel will accept packages before and during your stay. All packages must be sent to the attention of the person whose name the reservation is under. We kindly ask you to inform your courier of your arrival and departure dates.
Are Pack and Plays available?
Yes, Pack and Plays are available upon request, and with advanced notice. There is no option for cots or extra/roll-away beds.
Do the rooms come with a safe?
Yes, all rooms come with a safe.
Are refrigerators available?
Yes, every room has an empty mini refrigerator.
Does the resort have Wi-Fi?
Included in the daily resort fee the hotel offers high-speed wireless internet.
Is there valet parking at the hotel?
Yes. However, guests enjoy free parking at the hotel. Valet parking is available for a small charge.
Does the resort have transportation to the airport?
While our hotel does not provide courtesy transportation, there are several options based on the number of travelers in your party.
Please feel free to visit the following links to outside companies with which you may arrange service at your convenience:
Ambassador Limousine : (888) 725-5466 or (434) 973-5466
www.ambassadorlimos.com
What is a Wallet Key in your wallet?
Wallet key allows you to store your Wallet key so you can unlock doors using your phone or a compatible smartwatch.
How can I tell if I can use a Wallet key?
If your device is compatible with Wallet keys, you will see an Add to Wallet button at the end of your online check-in.
I am not able to add my Wallet key to Wallet. What should I do?
Don’t worry, you can always check in at the front desk when you arrive at the hotel in person.
Can I use a Wallet key and a physical hotel key card at the same time?
Yes, you can use both.
Which devices support Wallet key in Google Wallet?
• Android: Android 9 or higher with NFC turned on.
• Google Wallet: The latest version of Google Wallet app (recommended).
What if I have multiple stays at a hotel?
Your room key will be automatically activated for each room that you have reserved.
What happens to my Wallet key in Google Wallet if I lose my Android phone?
If your Android phone is misplaced or lost, you should use the Find My Device app to remotely delete/wipe a lost device. Find, secure, or erase a lost Android device - Google Account Help.