Privacy Policy

Here at Keswick Hall, we stress the importance of privacy and are committed to earning your trust by adopting high standards for the protection of your personal information. This policy applies to our website(s) and outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, ‘personal information’ or ‘personally identifiable information’ means information about you that is unique and would actually or potentially identify you as an individual, like your name, address, e-mail address, or phone number, and that is not otherwise publicly available and is not part of your work identification and includes information you provide to us when you use our website to make or modify a reservation, establish a profile, communicate personal preferences, participate in, respond to or take advantage of special offers, or which you otherwise provide to us in the course of using of our website. Aggregate information or statistics, even if compiled or derived from your personal information and then aggregated and mingled with information of others, is not personal information since it does not identify you or any specific personally identifiable information about you. We use aggregate or statistical information to better serve our guests and customers generally, to enhance the performance of our website and to generally improve how we do business.

Privacy Principles

• We will not collect, use or disclose your personal information for any other purpose than those identified herein, except with your consent.
• We will safeguard your personal information from disclosure other than as identified herein or with your consent.
• We will take steps to protect the confidentiality of your personal information when dealing with third parties, consistent with our policy and the laws and regulations that apply.
• We will strive to keep your personal information accurate and up to date and we will provide you with reasonable opportunities to access, correct, and update your personal information.
• You are always free to refuse to provide personal information to us, recognizing that in some cases this may limit or make it impossible for us to agree to provide you with the services or goods you may request.
• You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, when you use the Contact Us form provided on this site using “Unsubscribe” as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

If you have questions or concerns about our privacy practices or how we collect, handle, or use your personal information, please contact us via the Contact Us form provided on this site. We do not control and are not responsible for the policies or actions of third parties linked from this site and you should check directly with them since their policies and terms will govern how they handle and treat personal information.

Why We Collect Personal Information

• To establish, maintain, and honor our relationship with you and to provide you with our services and those of our third-party suppliers and promotional partners.
• To understand and better attempt to fulfill your needs and preferences in providing services from us.
• To develop, enhance, market, or provide products and services or offers we believe—based on the information you provide us—you may be interested in receiving.
• To manage and develop our business and operations and help us improve our services for you.
• To meet legal and regulatory requirements.
• You are responsible for ensuring the information you provide to us and that we maintain is complete, accurate, and up to date. We cannot and will not be liable to you or any other party if, for any reason, you do not provide us with complete, accurate, and current information or you fail to update such information in a timely manner.

When We Collect Personal Information

We request personal information from you when you perform any of the following activities:

• By making a reservation or by using the website.
• By communicating with us regarding service delivery including any profiles, preferences, or special requests you may make.
• By participating in a marketing initiative, survey, or responding to special offers we may send you from time to time.
• By registering or otherwise entering information on or through our website.

What We Collect and How We Use Your Information

Our website does not collect personally identifiable information from you or your computer when you simply visit (e.g., browse), and unless you actually provide us with personally identifiable information, we will not know or collect your name, your e-mail address, or any other personally identifiable information about you. When you a request or visit a page on our website, we do log certain communications and technical and operational information and aggregate it with other similar information in order to make our website function correctly, do capacity and other technical planning, and generally make our website function properly and improve it where we can. We also use this information to better understand how visitors use our website and how we can better tailor our website, its contents, and functionality to meet your needs.

When making a reservation or using forms on the website, it is necessary to have information in order to identify you, contact you, and to process your purchase and requests. This usually includes your name, address, phone number, e-mail address, credit card number with expiration date, and language preference. It may also include, if you choose to share that information with us, your preferences regarding services we may offer, such as type of room, type of bed, and the like. From time to time, we also offer special discounts offers (for example, to seniors or for children) and we may require birth dates or other qualifying information to assess your eligibility and process your reservation or participation correctly.

We may use the information you provide to send you offers and information about the hotel's services and those of select third parties. Except as we have described in this policy, your personal information will not be given to these third parties. To sign up for this service, we require you to provide us with your e-mail address, first name, last name, and zip code. You may unsubscribe at any time using the link provided on every offer we send you. Of course, if you change your mind, you may subscribe again at any time in the future.

When We Disclose Personal Information

• Personal information may be shared internally, with corporate offices or sister properties so that they may provide the services you have reserved.
• Personal information may be shared with a person who, in the reasonable judgment of the hotel, is acting on your behalf of or as your agent—for example, a travel agent, secretary, or corporate travel department, making a reservation for you.
• Personal information may be shared with a third party involved in processing transactions you request and supplying you with services, to the extent necessary to participate, enroll or otherwise provide you with the service and process your purchase or request.
• Personal information may be shared with a third party to perform functions, process transactions, or provide goods or services to you, such as reservations handling, data processing or storage, surveys or research, to evaluate a customer's credit worthiness, or in order to collect a customer's account.
• Personal information may be shared with a public authority or official or those acting under government or judicial authority to protect the assets and operations of the hotel or if, in the reasonable judgment of the hotel, it appears that there may be danger to life, property or public safety which could be avoided or minimized by disclosure of the information, or which disclosure is required by law or regulation.