ACCESSIBILITY STATEMENT
Keswick Hall (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website.
We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.
Digital Accessibility Compliance Guidelines and Goals
We follow the World Wide Web Consortium (W3C) Web Accessibility Initiative (WAI) guidelines, which are in line with our philosophy of promoting usability for people of all abilities. In accordance with WCAG 2.1 AA-Level Compliance, our website strives to meet four core principles known by the acronym POUR.
Perceivable. This includes providing alternatives to non-text content and alternatives to time-based media.
Operable. We ensure the website is compatible with users’ browsing methods.
Understandable. Our content and information on all amenities is provided in a clear, concise way that avoids ambiguity.
Robust. A wide range of technologies can be used to access our site content.
Continuous Digital Monitoring
Our site undergoes real time monitoring and multiple scans per day to detect any accessibility errors that may arise due to the addition of updated content or website code. The site is continually evaluated using accessibility monitoring tools and assistive technology.
Our team of accessibility experts manually investigates each error that may appear and applies an appropriate remedy in order to ensure the site’s functionality is available to the most diverse range of users possible. Data results of scans are recorded in long-term logs so that we are able to access a snapshot of the accessibility score of the website at any given time.
We welcome feedback
If you experience any difficulty accessing or navigating our websites or have any accessibility-related questions or comments, we are listening. Please contact us at accessibility@keswick.com with a description of the issue you encountered and your contact information. Your experience matters to us.
The Keswick Hall website may contain material from social media sites such as Facebook and Youtube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, Youtube, Twitter and Instagram.
Accessible Features and Amenities
Completely updated in 2020, Keswick Hall is compliant with the Department of Justice 2010 ADA Standards for Accessible Design. We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.
Keswick Hall strives to provide individuals with disabilities equal access to services. Please contact us if you have any special requests. Guest room televisions offer closed captioning and service animals are welcome. Hotel employees will read printed/visual information to guests who are visually impaired and will provide verbal directions to the hotel.
Property features
- Accessible public entrance with automatic door.
- Accessible registration desk with an accessible surface and space to hand materials back and forth to guests who use wheelchairs.
- Accessible route from the public entrance and rooms to the registration area.
- Accessible elevator with braille instructions.
- Accessible route to the elevator from the public entrance, registration desk and rooms.
- Accessible emergency exit.
- Accessible public restroom.
- Accessible route from parking area to the main entrance.
- Space to accommodate accessible vehicles.
- TTY for guest use.
- Visual and audible alarms for smoke, fire and emergency.
- Guest room televisions have closed captioning.
- Braille signage throughout the property.
- Service animals are welcome at Keswick Hall.
- Accessible food and beverage outlet.
- Accessible route to food and beverage outlet from the public entrance and rooms.
- All meeting and event facilities at Keswick Hall are accessible.
- Accessible route to all meeting and event facilities from the public entrance and rooms.
- Fitness center with accessible entrance.
- Accessible route to Fitness Center from the public entrance and rooms.
- Accessible pool with chair lift.
- Accessible route to pool from the public entrance and rooms.
Accessible guest rooms
Deluxe King with Balcony
Accessible entrance and bathroom doors
1 king bed
Roll-in shower
Studio King Suite
Accessible entrance and bathroom doors
1 king bed
Roll-in shower
Deluxe Queen/Queen
Accessible entrance and bathroom doors
2 queen beds
Roll-in shower
Accessible route from public entrance and registration area to accessible rooms.
Please note that standard rooms do not have accessible features.
From a digitally-accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on the Keswick Hall website. The resort is not responsible for any third-party content on the website.